Refund policy

RETURNS, REFUNDS & CANCELLATION POLICY

This policy applies to all orders placed on velvetvenom.co. By completing a purchase, you acknowledge and agree to the terms below.

ORDER CANCELLATION

Cancellation requests must be made within 3 hours of purchase, and only before the order has been processed for shipping. To request a cancellation, contact us immediately at care@velvetvenom.co with your order number.

If approved, an 8% processing fee will be deducted from your refund to cover payment processing costs already incurred.

For pre-orders that have not shipped after the estimated production timeframe, you may request a cancellation. In this case, the full amount paid will be issued as store credit.

Once an order has been shipped or is in transit, it cannot be cancelled. Please refer to the Returns & Exchanges section below.

RETURNS & EXCHANGES

All sales are final. We do not accept returns, exchanges, or refunds for change of mind, incorrect size selection, or personal preference regarding style, fit, color, or appearance.

Before purchasing, please refer to our Size Guide and contact us at care@velvetvenom.co with any sizing questions. We are happy to assist before you order.

DEFECTIVE OR INCORRECT ITEMS

If your item arrives defective, damaged, or is not what you ordered, you must notify us within 3 days of delivery at care@velvetvenom.co.

To be eligible for review, you must provide:

A continuous, unedited unboxing video showing the sealed package, shipping label, and full inspection of the item without cuts or edits. Claims submitted without this video will not be reviewed.

Once verified, we will offer either a replacement item or a full refund, including original shipping costs. You will not be responsible for return shipping costs in confirmed cases of defective or incorrect items.

We reserve the right to deny any claim that is not submitted within the required timeframe, lacks sufficient documentation, or does not match the description provided.

REFUND PROCESSING

Approved refunds are processed within 5-7 business days. Please note your bank or payment provider may require additional time for the refund to appear in your account.

SALE & PROMOTIONAL ITEMS

Items purchased at a discount or during a promotional period are final sale and not eligible for return, exchange, or refund, except in verified cases of manufacturing defects as outlined above.

CUSTOMS, DUTIES & IMPORT TAXES

All customs duties, import taxes, and related fees for international orders are the responsibility of the customer. We are not responsible for delays or charges imposed by customs authorities.

PAYMENT DISPUTES & CHARGEBACKS

In the event of a payment dispute or chargeback, we reserve the right to provide order confirmation, shipping and delivery records, customer communication history, and unboxing video evidence (where applicable) to the payment provider as supporting documentation.

CONTACT

For any questions regarding this policy, contact us at care@velvetvenom.co.