Shipping policy

We offer worldwide shipping. Shipping costs are calculated automatically at checkout based on your delivery destination.

ORDER PROCESSING

Please allow 1-3 business days to process and prepare your order before it is handed to our shipping partner. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

ESTIMATED DELIVERY TIME

Once shipped, international orders typically arrive within 10-15 business days, depending on destination and customs processing. Delivery estimates are provided as a guideline only and are not guaranteed. Delays caused by customs clearance, severe weather, courier disruptions, or other circumstances beyond our control do not qualify for refunds or compensation.

CUSTOMS, DUTIES & IMPORT TAXES

All customs duties, import taxes, and related fees are the responsibility of the customer and are not included in the shipping cost. These charges are determined by the destination country's customs authority and vary by location. By placing an order, you acknowledge and agree to accept all applicable duties and charges. We are not responsible for delays, additional costs, or refused shipments resulting from unpaid duties.

LOST OR STOLEN PACKAGES

We are not responsible for packages that are lost, stolen, or unclaimed after the carrier has marked them as delivered. If you believe your package is missing after a "delivered" status, please contact the carrier directly using your tracking number. We are happy to assist where possible, but cannot guarantee a resolution once a package has left our possession and been confirmed delivered.

ADDRESS ACCURACY

It is the customer's responsibility to provide a complete and accurate shipping address at checkout. We are not responsible for orders delayed, returned, or lost due to incorrect or incomplete address information provided by the customer. If a package is returned to us due to an incorrect address, the original shipping fee is non-refundable, and any reshipment will incur an additional shipping charge.

REFUSED SHIPMENTS

If a shipment is refused upon delivery (including for unpaid customs duties), the customer is responsible for the original shipping cost, any duties or fees incurred, and any return shipping costs. No refund will be issued for refused shipments.

CONTACT

For questions regarding shipping, please contact us at care@velvetvenom.co.